Sona is an artificial intelligence-enabled coaching product developed and provided by Digital Therapeutics, Inc. dba Pelago (“Pelago,” “we,” “us,” or “our”) as an employer-sponsored benefit. Sona, which may be offered through a mobile application and a desktop equivalent supports wellness and care navigation needs. Sona is not a substitute for human care, does not treat, diagnose, or provide clinical mental health services.
Sona utilizes artificial intelligence, machine learning, or similar technologies (collectively, “AI”) that collect data about you. Additionally, Sona includes features in which you interact with AI directly.
We collect data that you include in your prompts and other inputs when using Sona. We may also collect data that is automatically generated from your use of Sona. We, and our third-party service providers such as Amazon Web Services (Bedrock) acting on our behalf, may utilize this data to generate outputs as requested by you. Those third-party service providers’ use of this data is limited to rendering this service and in no case will they use this data for their own purposes.
Further, depending on certain use cases and parameters, this data may be used to “train,” fine-tune, or otherwise provide inferences and context to Pelago’s AI tools by identifying general patterns in text in order to help create new and better outputs and to allow the accurate and safe operation of our own AI tools. In such cases, your data is typically not stored or retained; rather, the AI model learns the patterns and connections between words and/or content. Once the AI tools have been trained or properly fine-tuned, they do not have access to or pull from the original training data. In no case will your data be used by our third-party service providers or other third parties for those third parties’ own AI tools, including training. Note that we apply privacy-enhancing measures to any data before using such data for training purposes.
For more information on Pelago’s data practices, including with respect to Sona, we encourage you to review our Notice of Privacy Practices and Privacy Policy.