2025 FALL PRODUCT RELEASE
Meet Pelago Atlas
Atlas is transforming how our team delivers substance use care, empowering them with an AI-native EHR that surfaces the right insights at the right time. With faster response times, richer context, and less time on admin, our teams can focus on building meaningful relationships and delivering personalized care that makes a difference.
Care Copilot
Helps care teams refine messages with AI, suggesting evidence-based strategies and considerations tailored to each member's context.
Smart triaging
Automatically surfaces at risk members, or those who are in crisis and need additional support, so care teams can prioritize and escalate clinical care.
Pre-call summaries
Auto-generated summaries of member history and recent interactions give our team full context, so members feel heard and care feels personalized from the first moment.
AI-assisted notes
Automated post-call documentation captures key points and action items, freeing up time for our care team to focus on building member relationships instead of admin tasks.
“AI tools have significantly improved member support. Saving time, helping members feel seen and understood, keeping care continuous between sessions, and letting us focus on care instead of documentation. Taken altogether, Atlas enhances efficiency, personalization, and our ability to continue to deliver excellent member care.”
Nicole Teel
Pelago Care Team
How we’re building AI for substance use care
We’re investing in AI to help advance our mission to break down barriers to substance use care that works. We’re not using off-the-shelf solutions or adapting generic models. We’re building AI specifically for substance use care, guided by four principles that ensure it’s clinically effective, transparent, and human-centered.
Clinical validation
Our AI is built on evidence-based practices and validated through real-world use. Every tool and recommendation is clinically vetted to ensure it supports effective substance use care.
Transparent boundaries
We're clear about what our AI can and can't do. Whether it's surfacing insights for care teams or supporting members directly, our AI operates within defined boundaries, and we're transparent about those limits.
Seamless handoff to human care
When AI reaches its limits, human care takes over. Whether it's a care team member reviewing complex cases or a member needing direct clinical support, the transition is smooth with context shared so nothing is lost and care stays continuous.
Privacy
Member data is protected at every level. Our AI is built within HIPAA-compliant systems, with all data encrypted, secure, and never shared outside Pelago's environment.
The Future of Substance Use Care Is AI-Native
Pelago CEO & Co-founder, Yusuf Sherwani, shares how Atlas represents a different approach to healthcare software, designed with AI at its core and purpose-built for substance use care.
Real results from real organizations
Hear from Michele Arnette, Lead Benefits Analyst at Lumen Technologies, on Pelago’s innovative and unique approach to care and the engagement numbers they saw with their employees
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