HR Glossary

Quality management

What is quality management?

In its simplest form, quality management (QM) is a system for ensuring that an organization consistently produces goods and services that meet or exceed customer expectations. QM practices can be applied to any type of organization, from a small business to a multinational corporation. There are many different aspects to quality management, but some of the most important include:

What is the purpose of quality management?

The purpose of quality management is to ensure that all products and services meet or exceed customer expectations. Quality management is a process that involves setting standards, measuring performance, and taking corrective action when necessary. By ensuring that all products and services meet customer expectations, quality management helps to improve customer satisfaction and loyalty, and it can also help to improve profitability and competitiveness.

What does quality management involve?

Quality management is the process of ensuring that an organization’s products and services meet or exceed customer expectations. It involves the use of quality tools and techniques to identify and correct problems and improve processes. Quality management also helps to ensure that an organization is compliant with quality standards and regulations.

Who uses quality management?

There is no one-size-fits-all answer to this question, as the use of quality management principles and practices can vary depending on the organization and the specific industry or sector it operates in. However, in general, quality management is often used by companies in order to ensure that their products and services meet the highest standards possible and that they are able to consistently deliver a quality experience to their customers. It can also be used to improve internal processes and to make sure that all employees are aware of and aligned with the organization’s quality goals.

How do you build a quality management system?

There is no single answer to this question as the best way to build a quality management system will vary from organization to organization. However, some tips on how to build a quality management system include establishing clear goals and objectives for the system, designing and implementing effective processes and procedures, and training and empowering employees to carry out their quality responsibilities. Additionally, it is important to regularly review and update the system as needed to ensure that it continues to meet the organization’s needs.


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