HR Glossary

Balanced Scorecard

What is a Balanced Scorecard?

It does this by tracking financial, operational, customer, and learning and growth metrics. The balanced scorecard was developed in the early 1990s by Dr. Robert Kaplan and Dr. David Norton as a way to help organizations translate their strategy into actionable measures.

What is a Balanced Scorecard used for?

A balanced scorecard is a performance management system that is used to track the progress of an organization towards its strategic objectives. It is a tool that helps organizations to measure their performance in four key areas: financial, customer, internal process, and learning and growth. The balanced scorecard helps organizations to identify which areas need improvement and to create strategies to improve their performance.

What are the benefits of a Balanced Scorecard?

There are many benefits of using a Balanced Scorecard in human resources, including the following:

  1. It can help to track and measure the progress of strategic goals and objectives. 2. It can help to identify areas of improvement and track progress over time. 3. It can help to align the work of employees with the strategic goals of the organization. 4. It can help to improve communication between employees and management. 5. It can help to improve decision-making and strategic planning.

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