HR Glossary

Knowledge Management

What is Knowledge Management?

Knowledge management (KM) is the process of creating, capturing, sharing, and using knowledge within an organization. KM includes the processes and tools used to identify, create, represent, store, retrieve, and use knowledge.

KM is important because it helps organizations manage and use the knowledge that they have. Knowledge is an important asset for organizations, and KM helps them to make the most of it. KM can help organizations to improve communication, creativity, and innovation. It can also help them to better understand their customers and to make better decisions.

There are a variety of tools and techniques that can be used for KM, including databases, knowledge maps, and social networking tools.

What are the benefits of Knowledge Management?

There are many benefits of Knowledge Management, which is why it is such an important field in human resources. Knowledge Management systems help to organize and track knowledge, making it easier for employees to find and share information. This can lead to increased efficiency and productivity, as employees will be able to find the information they need more quickly. Knowledge Management systems can also help to improve communication, as employees will be able to share information more easily. This can lead to a more cohesive team and a better understanding of the company’s goals. Additionally, Knowledge Management systems can help to improve decision-making, as employees will have access to more information. Finally, Knowledge Management systems can help to promote innovation, as employees will be able to share new ideas more easily.

Who uses Knowledge Management?

There is no single answer to this question as Knowledge Management (KM) can be used by a variety of different people in a variety of different ways. Generally speaking, KM is used by organizations as a way to manage and share information and knowledge. This can include anything from the organization’s policies and procedures, to the individual skills and knowledge of its employees.

KM is often used by human resources departments as a way to manage and track employee training and development. It can also be used to store information about employee roles and responsibilities, as well as contact information. In addition, KM can be used as a tool for communication and collaboration, allowing employees to share information and ideas easily and efficiently.

How do you build a Knowledge Management system?

There is no one answer to this question as there are a variety of ways to build a Knowledge Management system. However, some basic steps include identifying and capturing knowledge, organizing and categorizing knowledge, and making knowledge easily accessible to employees.

One method for identifying and capturing knowledge is through interviews with employees. In these interviews, employees can be asked about their knowledge and what processes they use to find and share information. This information can then be captured in a Knowledge Management system.

Another method for capturing knowledge is through documents and other forms of communication. In this case, knowledge can be captured by scanning or copying documents and then adding them to the Knowledge Management system. Additionally, email and chat logs can be captured and added to the system.

Once knowledge has been captured, it needs to be organized and categorized. One way to do this is by creating taxonomies or classification systems. These systems can help employees find the information they need quickly and easily.

Finally, once knowledge has been captured and organized, it needs to be made accessible to employees. One way to do this is by creating a search engine that allows employees to find the information they need quickly and easily. Additionally, knowledge can be made available through dashboards, portals, and other tools.


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