HR Glossary

Sensitivity Training

What is Sensitivity Training?

The goal of sensitivity training is to create a more inclusive and diverse workplace, where employees feel comfortable and accepted regardless of their background or identity. Sensitivity training can cover a variety of topics, including race, ethnicity, gender identity, sexual orientation, and disability. It is typically delivered in a classroom setting, with a facilitator leading a discussion and providing examples of how to apply the concepts learned. Some companies also offer online training courses, which employees can complete at their own pace.

What are the benefits of Sensitivity Training?

There are a number of benefits to sensitivity training, including:

  • Improved communication and understanding among coworkers and between management and employees
  • Enhanced team work and cooperation
  • Reduced incidents of discrimination or harassment
  • Increased employee productivity and job satisfaction
  • Improved morale
  • Reduced stress and anxiety in the workplace
  • A more positive work environment.

What sort of companies need Sensitivity Training?

There is no one-size-fits-all answer to this question, as the need for Sensitivity Training will vary depending on the type of company and the nature of its workforce. However, some companies that may have a need for Sensitivity Training include those with a high percentage of employees from minority groups, those with a large number of employees who are recent immigrants, and those with a large number of employees who are LGBT. Additionally, companies that deal with the public or that have customer service-oriented positions may also find it beneficial to provide Sensitivity Training to their employees.


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