HR Glossary

Emotional Intelligence

What is Emotional Intelligence?

Emotional intelligence (EI) is the capacity to be aware of and manage one’s own emotions, and the emotions of others. It is generally said to include four skills: self-awareness, self-regulation, empathy, and social skills. Some researchers also include a fifth skill, problem solving. Although there is no single agreed-upon definition of EI, it is generally understood to involve the ability to perceive, understand, and manage emotions.

EI has been shown to be associated with a number of outcomes, including mental health, job satisfaction, and job performance. Some researchers believe that EI is a better predictor of these outcomes than IQ. EI is also thought to be important for personal relationships, as it enables people to understand and manage their own emotions and the emotions of others.

What is the benefit of Emotional Intelligence?

There are many benefits to emotional intelligence, but some of the most important are that it can help you:

  1. Manage your own emotions better.
  2. Understand and manage the emotions of others better.
  3. Communicate more effectively.
  4. Improve your problem solving skills.
  5. Become better at self-motivation.
  6. Deal with stress and anxiety in a more positive way.
  7. Improve your decision making skills.

How do you build Emotional Intelligence?

There is no one answer to this question, as emotional intelligence can be developed in a variety of ways. However, some key methods for building emotional intelligence include understanding and managing emotions, developing empathy, and practicing self-awareness.

One of the most important aspects of emotional intelligence is understanding and managing emotions. This includes recognizing and understanding your own emotions, as well as the emotions of others. It is also important to be able to regulate emotions, which means being able to manage and respond to emotions in a healthy way.

Developing empathy is another key component of emotional intelligence. Empathy involves understanding how someone else is feeling and being able to put yourself in their shoes. It is about seeing the world from someone else’s perspective, and this can be especially helpful in negotiations, relationships, and problem-solving.

Finally, self-awareness is critical for building emotional intelligence. This involves being aware of your own thoughts, feelings, and behaviors, as well as your own triggers and weaknesses. Self-awareness allows you to understand how you are reacting in different situations and to make adjustments as needed.


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